How to Manage Volunteers in a Nonprofit

How to Manage Volunteers in a Nonprofit

How to Manage Volunteers in a Nonprofit

Volunteers are the driving force behind a nonprofit organisation’s success and growth. Similar to skill donors, sponsors and contributors, they’re an essential element that contributes toward achieving a nonprofit organisation’s set goals and objectives. 

What Is Volunteer Management?

Volunteer management refers to the recruiting, training, engaging and retaining of individuals who ‘want to give back’ and work towards the betterment of communities.

Why Is Volunteer Management Important? 

  • It helps find donors for nonprofit
  • It attracts passionate individuals who are looking to find non profit jobs 
  • Gives volunteers a healthy work culture 
  • Reduces volunteer turnover rate
  • Makes way for efficient training of volunteers
  • Helps with finding and assigning skilled volunteers to the right roles 

Volunteer management helps to build a positive work experience for the volunteers, which then benefits the overall operations of a nonprofit organisation.

How to Manage Volunteers in a Nonprofit

Recruit the Right People

While this may seem like an obvious step, many nonprofit organisations overlook the fact that hiring the right people is the key to success. Before starting your recruitment process, it’s  important to do a needs analysis and figure out:

  • how many volunteers are needed
  • the roles that need to be filled
  • the number of teams required
  • skills and qualifications required

This will help to make sure that you are hiring the correct people for the right role.

Use Different Channels for Recruitment 

In order to recruit a diverse set of skilled individuals, use different mediums such as e-mail, website, and social media platforms. Reaching out to other nonprofits is also a great way to spread the word about ‌job vacancies and remote volunteer opportunities.

Create Clear Job Descriptions

Volunteers will perform more efficiently if provided with clear instructions on their roles and duties. Proactive communication, along with adequate guidelines that state the objectives, goals and time commitments needed, will help your volunteers achieve their tasks productively. 

Have an Orientation 

A fun and insightful orientation will help to manage your volunteers effectively. An orientation can provide volunteers with the information necessary to perform their duties while letting them interact with other volunteers to form a healthy work culture. Use your orientation to educate your volunteers about the organisation’s vision, mission, code of conduct and values. 

Be Motivational 

Motivation works wonders! It’ll do a world of good to keep your volunteers motivated at all times by showing your appreciation with words of encouragement and recognition. This helps them feel positive and thankful to engage in a truly rewarding cause that improves the lives of communities.  

Listen to Volunteer Insights and Input

Volunteer feedback and insights are of utmost value to a nonprofit organisation, helping to improve ongoing operations, implement new programs and create more efficient workflows. Be sure to listen to your volunteers by conducting regular surveys to discuss how to better their experience. In the long run, constant feedback and improvements help to manage and retain volunteers. 

Show Your Appreciation 

Volunteers engaging in selfless work can be shown appreciation through efforts such as Volunteer gatherings, awards nights, thank you events, letters of recommendation, offering networking opportunities, establishing open-door policies and sharing testimonials from beneficiaries.

Who Are the Stakeholders in a Nonprofit Organisation?

Who Are the Stakeholders in a Nonprofit Organisation

Who Are the Stakeholders in a Nonprofit Organisation

Stakeholders are any person or entity that has an interest in your organisation. The decisions and actions of your nonprofit organisation can affect these stakeholders, therefore they have a ‘stake’ in it. 

So who are stakeholders in a nonprofit organisation? Keep reading as we explain who internal and external stakeholders of a nonprofit or charity are. 

Internal Stakeholders

  • Volunteers 
  • Board of trustees/members 
  • Employees
  • Beneficiaries
  • Donors/Sponsors

External Stakeholders 

  • Governments 
  • Corporations 
  • Local communities 


Many nonprofit organisations struggle to find volunteers for a charity as it is a lot of work with no monetary pay. In order to recruit passionate individuals, you must make them aware of the unique perks and benefits of working for a charity, such as remote volunteer opportunities, flexible hours, and rewarding experiences.

While being a vital stakeholder, volunteers are also the driving force behind a thriving nonprofit, as they can help your organisation run more efficiently, increase community reach and provide better support to your beneficiaries. 

Board of Trustees and Members 

In charge of overlooking the operations in an effectively and ethically, members of nonprofit organisations set management policies and structures in place that help with long-term success and sustainability. Nonprofit members fall into three categories: paid, honorary and appointed, all of whom are ‌key stakeholders. 


A nonprofit organisation needs the help of skilled employees in order to function smoothly. Therefore, it’s important to seek people looking to find non profit jobs, recruit and adequately train. Hiring the right personnel has a tremendous impact on the organisation’s efficiency, work culture and public perception. 

As the organisation’s endeavours directly impact the livelihoods of paid employees, they should provide these essential stakeholders with the guidance to support the organisation in all its ventures. 


The sole purpose for a nonprofit to function, beneficiaries are the most important stakeholders in an organisation, as their wellbeing and betterment depend on the ongoing campaigns and programs conducted. 

To better help the community and improve ongoing programs while implementing new ones, organisations should use their beneficiaries as valuable sources of information who provide much needed feedback and insight. 

Donors and Sponsors 

Donors and sponsors are invaluable to a nonprofit organisation, as they provide the ‌funds and resources needed for a charity to function, making them a key stakeholder in a nonprofit. Once you have conducted a nonprofit donor search and found a list of generous contributors, it’s important to develop and maintain relationships with the funders. Securing constant funding is the best way to ensure that your programs run consistently in order to better the lives of others. 

Governments and Corporations 

Governments and corporations are external stakeholders who help and support nonprofit organisations through grants and large contributions. Proactively seeking funds through grants and trusts can truly help make a difference in your nonprofit organisation. 

Local Community 

A nonprofit or charity automatically becomes a part of a broader community, as its mission is to help the public and those in need, making local communities a valued external stakeholder.